Frequently Asked Questions

Route One GO is a single platform for running your trucks — ELD compliance, GPS tracking, AI dash cams, truck navigation and more — all in one place.

An FMCSA-compliant ELD, GPS Vehicle and Tail-Light Trackers, AI Dash Cams, GO Navigation app and more.

Yes. Mix and match any products - start with one and add the rest whenever you're ready.

Yes. Every product runs from one account and one dashboard, so your whole operation is in a single place. Driver applications are separate to download from App Store and Google Play.

Both. From a single truck to a large fleet, the same tools scale with you - with custom Enterprise pricing for 20+ trucks.

Pick a product and sign up online - the ELD plan is free to start, and you can download the GO Navigation app free for 7 days. Larger fleets can talk to our team for special discounts.

An Electronic Logging Device (ELD) automatically records a driver's Hours of Service (HOS). Under FMCSA regulations, most commercial motor vehicle (CMV) drivers who are required to maintain a Record of Duty Status (RODS) must use a certified ELD.

Yes. Route One GO is self-certified and registered on the FMCSA's official list of compliant ELD providers. Our devices meet all federal technical specifications for data recording, transfer, and tamper protection.

Every ELD provider helps drivers stay compliant, but not every provider approaches it the same way. Route One GO focuses on straightforward pricing, flexible options, an easy-to-use platform, and dedicated support. Our goal is to help owner-operators and fleets spend less time managing compliance and more time running their business.

You can reach our support team by email at support@routeonego.com, through the help center at helpcenter.routeoneeld.com, or by calling our customer support line. Basic plan users receive priority support.

Yes. Route One GO is designed to scale — from a single owner-operator truck to enterprise fleets. The Free and Basic plans are ideal for owner-operators, while the Enterprise plan offers API access, dedicated account management, and advanced analytics for larger operations.

Yes. A valid USDOT number is required during Fleet Portal registration — you'll enter it alongside your company details when creating your account.

The activation link sent to your email expires after 72 hours. If it expires, you can request a new one directly from the login screen.

Yes. During driver setup in the Fleet Portal, owner-operators can enable the 'I am the driver' toggle to automatically populate their personal details for both the fleet and driver accounts.

You'll need the Vehicle ID, make, model, year, license plate number, issuing state, and fuel type (diesel is the default and can be changed later).

Yes. After creating driver credentials in the Fleet Portal, Route One GO automatically sends the driver an email invitation with instructions to download the app and log in.

The driver should check their email for a message titled 'Your Route One GO driver account is ready,' which contains their username and password.

The ELD automatically switches to Driving status once the vehicle exceeds 5 mph. It returns to the previous duty status once speed drops to 0 mph.

If your ELD malfunctions, you must note the malfunction, notify your carrier within 24 hours, and reconstruct RODS on paper logs for the current 24-hour period and previous 7 days until the device is repaired or replaced.

No. ELDs are only required by FMCSA to record data needed to determine HOS compliance — driving time, duty status, location, mileage, and engine hours. Speed monitoring and vehicle diagnostics are separate features available through GPS tracking.

Tap 'Logs' in the app. Any day with a red exclamation point has violations. Tap that date and expand the 'Violations' dropdown to see each violation and the exact time it occurred.

Tap 'Inspection' in the navigation bar, then tap 'Send output file to FMCSA' to transmit digitally. You can also tap 'Download PDF report' to show the officer a visual logbook summary on screen.

No. Per FMCSA requirements, ELD location data shows the approximate distance to the nearest city or town with state — not a precise street address. For real-time precise location, GPS tracking is available separately.

Key FMCSA HOS rules include: 11-hour driving limit after 10 consecutive hours off duty, 14-hour on-duty window, 30-minute break after 8 hours of driving, and a 60/70-hour limit over 7/8 consecutive days.

Route One GO tracks four duty statuses: Off Duty, Sleeper Berth, Driving, and On Duty (Not Driving).

Yes. Your motor carrier must authorize Yard Move and Personal Conveyance for your driver profile in the Fleet Portal before these statuses become available in the driver app.

No. The vehicle must be fully stopped before you can manually change your duty status in the Route One GO driver app.

No. Automatically recorded driving events are locked by FMCSA regulation — you cannot modify the status, start time, or end time. You can only attach a note for context.

Open Logs in the driver app, select the day, tap 'Add Event,' enter the duty status, time, location, and a note, then save and sign the change.

The original entry is always preserved. Both the original and corrected versions remain visible in the log history, making the full audit trail available during inspections.

Tap the duty status event in your Logs, select the notes field, type your annotation or choose a preset option, and save.

Yes. If the log was already certified, any edit requires you to re-certify that day's log to confirm the change.

Open Logs in the Driver App, select the driving event, tap 'Reassign driver,' then 'Reassign to co-driver.' Your co-driver will receive a notification to approve or reject the request.

No. The co-driver reassignment feature is only available in the Driver App — it cannot be done from the Fleet Portal.

The affected day(s) are locked in the Fleet Portal for both drivers while the reassignment is pending. Fleet managers cannot suggest edits to either driver's log during this time.

Yes. The co-driver receives a notification in the Driver App and must approve the reassignment before any changes take effect. They can also reject it, in which case no changes occur.

If the co-driver rejects the request, the reassignment is cancelled and no changes occur to either driver's log.

Yes. Once the reassignment is approved, both the original driver and the co-driver must re-certify the affected day(s) in their logs.

GPS tracking is a separate subscription and device from ELD compliance. The Enterprise plan includes GPS tracking bundles. Basic and Free plans cover ELD compliance; GPS is available as an add-on.

With GPS tracking you can see real-time vehicle locations, routes taken, stops, idle time, and movement history — all from one dashboard. No need to call drivers to check status.

GPS tracking provides precise real-time location data including street-level accuracy, unlike ELD location data which only shows approximate city/town proximity as required by FMCSA.

Yes. GPS data helps identify excessive idling, inefficient routes, and unnecessary stops — all of which contribute to higher fuel consumption. Fleet managers can use this data to coach drivers and optimize routes.

Two things: the camera itself, a one-time $279 purchase per camera, and an active AI Dash Cam subscription — $29 per device per month billed annually, or $39 per device per month billed monthly. The camera runs only on a Route One subscription.

Annual billing is the cheaper option: it works out to $348 per device per year and saves $120 compared with paying monthly.

Create your Route One account first, then pay for the device and the subscription in the portal.

Create your account and pay for the device and plan in the portal, then install the camera. Events start feeding your Safety Hub as soon as it goes live.

Buy a replacement from the Route One store — it can take over from the camera on your existing subscription.

Our vendor ships it directly to you from California, which means longer delivery times than our usual logistics.

The camera and the Gateway Hub, a power cable for your vehicle's diagnostic port, and the supplies for mounting the camera and securing the cables. The SIM and Micro SD cards come already installed in the hub.

Just a diagnostic port — OBD-II or J1939, depending on the vehicle. There is nothing else to install or configure.

Four quick checks before you begin: the windshield, the vehicle's warning lights, the diagnostic port, and writing down the device details.

Connect it to the vehicle's diagnostic port, secure it under the dash where it stays ventilated, and confirm the green power LED comes on.

Below the rearview mirror and above the windshield sweep area, where it can see both the road ahead and the cabin.

The Gateway Hub has three LEDs — power, GNSS and cell — and the camera has two. On the connection LEDs green means that part is working, while red and blinking states show you where it stopped.

Work through four checks in order: power, mobile network, GPS fix, and cloud connection. Each has its own LED on the Gateway Hub, so the LED color tells you which step is failing.

Most often the red protective stickers are still on the lenses. If they have been removed, check the mounting position and the camera angles next.

Yes. Our Free plan pricing starts at $0 — full FMCSA-compliant ELD, automatic HOS tracking, DVIR, fleet management, and Highway, CoverWhale, and Nirvana Insurance integrations at no cost. No credit card required.

The Basic plan pricing is $7.99 per vehicle per month, billed annually. It includes everything in Free plus IFTA reporting, MacroPoint, Project44, TruckerTools, LoadConnex, and Truckstop integrations, and priority customer support.

No hidden fees and no long-term contracts on the Free plan. Paid subscriptions renew automatically each billing cycle but can be cancelled anytime with no cancellation fees.

Yes. ELD compliance tracking and GPS fleet tracking are separate features that use different devices and subscriptions. ELD tracks HOS and compliance; GPS provides real-time vehicle location. Both can be bundled on Enterprise plans.

The Enterprise plan includes everything in Basic plus GPS tracking bundles, custom API integrations, a dedicated account manager, and advanced analytics. Enterprise pricing is custom with no long-term contract required — contact our sales team for a quote based on your fleet size.

The free plan includes Highway, CoverWhale, and Nirvana Insurance. The Basic ELD plan adds MacroPoint, Project44, TruckerTools, LoadConnex, and Truckstop.

Yes. Mileage data is collected on all plans, but generating and downloading IFTA reports requires the Basic ELD plan or higher.

Your bill is based on the number of Active vehicles/devices in your account. Monthly subscriptions are billed on the 1st of each month; annual subscriptions are billed upfront on the activation date. Invoices are sent to your registered email address.

Yes. You can cancel anytime with no cancellation fees. Your service remains active until the end of the current billing cycle, and you can reactivate before it ends at no additional cost.

Subscription payments are non-refundable. We recommend thoroughly testing the Free plan before upgrading to a paid tier.

Generate and export all IFTA reports before cancelling or downgrading your plan. Once your service is discontinued, IFTA report generation may no longer be available for your account.

You can switch between monthly and annual billing in your account settings. When switching, your billing date may change from the standard schedule to accommodate the plan change.

ELD setup and installation is simple: plug the device into your vehicle's ECU (OBD-II or 9-pin/15-pin) port, download the Route One GO driver app, log in with your credentials, and connect via Bluetooth. Most drivers complete the setup in under 10 minutes.

Route One GO is compatible with IOSIX, IOSIX V5, and PT30 hardware devices. You can purchase these directly from our shop to ensure full FMCSA compliance.

The driver app runs on Android 8.0 or higher or iOS 16.6 or higher (Apple). The device must have Bluetooth, mobile data, and Location permission set to Always Allow. A 4G LTE SIM card slot is required for continuous connectivity.

Try these steps: turn off the vehicle, unplug the device, log out of the app, plug the device back in, log back in, and start driving. If the issue persists, contact Route One GO support.

The app records all data in offline mode. Once your connection is restored, the data syncs automatically. Do not log out of the app or restart the tablet while offline — this can cause data loss.

The app requires Location (always-on), Camera (for QR code scanning), and Notifications to function correctly. Without always-on location, the ELD cannot accurately record driving events.

You can connect by scanning the QR code on the ELD device with the app's built-in scanner, or by entering the device serial number manually if the QR code is unavailable.

Yes. The ignition must be on before you connect the ELD device to the driver app. The device needs power from the vehicle to establish a Bluetooth connection and begin recording data.

On the Logs screen, tap 'Show all uncertified' in the top right. Review the logs, then tap 'Certify all Logs' at the bottom. Draw your signature and tap Sign — all uncertified days will be signed at once.

Tap 'Inspection' in the bottom navigation bar. Scroll to the bottom of the screen — you'll see a 5-digit number (iOS) or 6-digit number (Android). This is your current app version code.

Drivers can edit their own manually-entered log events (reason required). ELD-auto-recorded Driving events are locked by regulation and cannot be modified, but drivers can annotate them. Fleet managers can suggest edits to any log from the past 14 days via the Fleet Portal — the driver must accept or reject each suggestion before the log changes.

Fleet Portal password: go to client.routeonego.com → Forgot Password → enter your email → click the reset link you receive → enter a new password. Driver App password: drivers cannot reset their own app password — only a Fleet Admin can do this from the Fleet Portal.

Log into the Fleet Portal, navigate to Integrations, and generate or copy your API key. Then enter it in your third-party platform. Free plan integrations: Highway, CoverWhale, Nirvana Insurance. Basic plan adds: MacroPoint, Project44, TruckerTools, LoadConnex, Truckstop. Detailed steps are at helpcenter.routeoneeld.com.

No. Drivers cannot reset their own app password independently. Only a fleet administrator can reset a driver's password from the Fleet Portal.

Log in to the Fleet Portal, go to the Drivers section, select the driver, and use the Reset Password option. The driver will receive an email with a temporary password or reset link.

Yes. Fleet managers can only suggest edits to a driver's log within 14 days of the log date. Logs older than 14 days are locked and cannot be edited.

The driver receives a notification in the Driver App. They can review the suggested change, then tap Accept to apply it or Reject to decline. The driver must re-certify the log if the edit is accepted.

Yes. Fleet managers must include a note explaining the reason for the suggested edit. The note is visible to the driver and is stored in the log audit trail.

Yes. The driver receives a push notification in the Route One GO Driver App as soon as the fleet manager submits the edit suggestion.

Log in to the Fleet Portal, navigate to Reports, select IFTA Mileage, choose the date range and vehicles, then export the report. The report shows miles driven per jurisdiction.

Route One GO uses engine ECM odometer data as the primary mileage source. GPS is used separately to attribute miles to the correct jurisdiction (state/province) for IFTA reporting.

You need to assign vehicles to drivers in the Fleet Portal and ensure the ELD device is connected and recording trips. No separate IFTA setup is required — mileage data collection starts automatically once the vehicle is active.

Currently, Route One GO is designed for FMCSA compliance in the United States. Canadian ELD mandate compatibility is on our roadmap. Contact us for updates.

Log out of the app first. On Android, search Route One GO in Google Play and tap Update if available. On iOS, search in the App Store and tap Update. If no update button appears, you're already on the latest version.

Yes. The Route One GO driver app is available on both iOS and Android. Drivers can log HOS, complete DVIRs, and view their compliance status directly from their phone.

Route One GO offers API integrations and is working to expand its third-party integration ecosystem. Contact our team to discuss your specific integration needs.

A 34-hour restart resets your weekly HOS cycle after 34 consecutive off-duty hours. Recap hours are hours that become available again as older hours from the previous 7- or 8-day cycle drop off — without requiring a full restart.

Recap hours are visible on the HOS (Hours of Service) screen in the driver app. Look for the Recap section which shows how many hours become available tomorrow based on your rolling cycle.

Yes. Fleet managers can view each driver's current HOS status, including recap hours, from the Fleet Portal's driver detail view.

The recap screen shows: hours used today, hours available tomorrow (recap), remaining drive time, remaining on-duty time, and the number of days in your current HOS cycle.